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TSS Director: Tom Van Gilder
vangildertm@appstate.edu

Main Office: 262-6272
Tech Support: 262-6266
Walkin Support: 262-TECH (8324)

Location: 2073 Raley Hall

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Technology Support Services Home

The primary mission of Technology Support Services (TSS) is to provide computing service, support, and consultation to the faculty, staff and students of Appalachian State University.

 

Specifically, Technology Support Services designs, implements and troubleshoots technology solutions for faculty, staff, and students. A standard set of recommended hardware(s) and software applications is provided with specific software available where needed. Consulting support is provided to assist with configuring and purchasing new computers, printers, peripherals, and other technology devices for office as well as home use. Consulting services for classroom technologies is also provided to the university. TSS provides statistical consulting in support of instruction, research and administrative needs, and offers training in the use of supported statistical software. Phone support is provided for all users to ask questions or report problems with on-campus machines as well as their personal machines. Office and residence hall visits are made by consultants when necessary. Our walk-in center is also available for students, faculty, and staff for their technology needs. Computer labs are available throughout campus and are equipped with both Macintosh and Windows computers and have a variety of software with laser printing available. Most labs are staffed by trained student operators.

For more information, you may contact us at (828) 262-6266 or through our website at http://support.appstate.edu.