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TSS Director: Tom Van Gilder
vangildertm@appstate.edu

Main Office: 262-6272
Tech Support: 262-6266
Walkin Support: 262-TECH (8324)

Location: 2073 Raley Hall

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Computer Lab Policy & Procedures

The computer labs are available for Appalachian State University students to complete class assignments. All students are asked to respect the rights of others in order to have a quiet environment to complete their assignments. The Technology Support Services staff reserves the right to ask a student to leave a computer lab when he or she does not comply with these rules. Students violating the Computer Lab Rules will be referred to the Technology Support Services Lab Supervisor.

Rules:

  • Students must be a registered student at Appalachian State University and have a valid ID.
  • Food, beverages, and tobacco products are not allowed in the lab.
  • Students must not disturb or distract others by conducting themselves in an unacceptable manner.
  • Computer game playing is prohibited.
  • Computers are available on a first come, first serve basis.
  • Students should not save files on the lab computers since the hard drives are regularly purged. Technology Support Services is not responsible for the loss of files due to power failures, computer hardware/software failures, network difficulties and/or students not periodically saving their work. Nor is TSS responsible if TSS cannot recover lost files or fix damaged disks.

Lab operators offer limited assistance on software supported by Technology Support Services. Lab operators will only help the student access specific software (departmental special software) installed on the network. Students needing general or detailed assistance on departmental specific software should contact the instructor who requires the use of the software.

It is the responsibility of the users to know the Policy on Computer Use of Computers and Data Communications at Appalachian State University. Printers are to be used for class assignments excluding the printing of course syllabi, outlines, assignment instructions, or any other "class handout" type materials. Students may print up to ten copies of any document/file on the lab printers. Additional copies must be produced on a copy machine.

When all stations are in use and others are waiting to work on a class assignment, students doing non-class related work must give up their station when asked by an operator or consultant. It is the responsibility of the student to provide his/her own diskettes for saving documents/files. Users are encouraged to always keep a backup file of their important documents.

Note:

Due to the high demand from students for class assignments and projects, we are unable to reserve any TSS Computer Lab two weeks prior to any break or holiday.