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Contact Information
TSS Director: Tom Van Gilder
vangildertm@appstate.edu
Main Office: 262-6272
Tech Support: 262-6266
Walkin Support: 262-TECH (8324)
Location: 2073 Raley Hall
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Laptop Standards
Procedure to Purchase Equipment
Those considering the purchase of computers or classroom technology with university funds or through grants will need to contact the computer consultant responsible for their area or contact Technology Support Services at 828-262-6266. The responsible computer consultant will go over potential configuration options to best fit the user’s needs and put together the appropriate quote. For exceptional circumstances, the appropriate consultant can authorize non-standard configurations.
In order to make this support model work, all university purchases must follow this process.
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Laptop Purchases
Standard Laptops: Our recommendations are based on computers available from Dell, Gateway, and Apple; the University preferred vendors. Due to the rapidly changing market, these recommendations are subject to change. Please revisit this page for current hardware recommendations or if you have special computer needs contact the Help Desk at 6266.
Laptop - Minimum Hardware Configurations:
| Smaller Models: |
Dell (12 in.) |
Gateway (12 in.) |
Apple (13 in) |
| Dell Latitude D420 ~ Core Duo |
Gateway E-100 Intel® Core™ Duo Processor U2500 |
2.0GHz Intel Core 2 Duo |
| 1.5GB DDR2-533 SDRAM |
2048MB 667MHz DDR2 SDRAM |
1GB 667 DDR2 SDRAM - 2x512 |
| 30GB Hard Drive, 8MM, 4200RPM |
80GB 5400rpm Serial ATA hard drive |
80GB Serial ATA drive @ 5400 rpm |
| MediaBase with 8X DVD+/-RW |
External USB 8x Multi Format DVD Writer |
Superdrive 6x (DVD+R DL/DVD±RW/CD-RW) |
| 3 Year Limited Warranty |
Notebook Total Protection Plan -- 3 year part/labor/NBD on-site/3 |
AppleCare Protection Plan for MacBook |
| Mid-Size Models: |
Dell (14 in.) |
Gateway (14 in.) |
Apple (15in.) |
| Dell Latitude D620 Intel® Core™ 2 Duo T7200 (2.00GHz) |
Gateway M-255
Intel® Core™ 2 Duo Processor T7200 |
Mac Book Pro 2.33GHz Intel Core 2 Duo |
| 2.0GB, DDR2-667 SDRAM, 2 DIMMS |
2048MB 667MHz DDR2 SDRAM |
2GB 667 DDR2 SDRAM - 2x1GB |
| 60GB Hard Drive, 9.5MM, 5400RPM |
80GB 5400rpm Serial ATA hard drive |
120GB Serial ATA Drive @ 5400 rpm |
| 24X CD-RW/DVD w/ Cyberlink PowerDVD |
8x Multi-Format Double Layer DVD Writer |
SuperDrive 6x (DVD+R DL/DVD±RW/CD-RW) |
| 3 Year Limited Warranty |
Notebook Total Protection Plan -- 3 year part/labor/NBD on-site/3 |
AppleCare Protection Plan for MacBook Pro |
| Desktop Replacement Models: |
Dell (15 in.) |
Gateway (15 in.) |
Apple (17 in.) |
| Dell Latitude D820 T7200 (2.00GHz) 4M L2 Cache, 667Mhz Dual Core |
Gateway M-465
Intel® Core™ 2 Duo Processor T7200 |
Mac Book Pro 2.33GHz Intel Core 2 Duo |
| 2.0GB, DDR2-667 SDRAM, 2 DIMMS |
2048MB 667MHz DDR2 SDRAM |
2GB memory |
| 60GB Hard Drive, 9.5MM, 5400RPM |
80GB 5400rpm Serial ATA hard drive |
160GB hard drive |
| 24X CD-RW/DVD w/ Cyberlink PowerDVD |
8x Multi-Format Double Layer DVD Writer |
8x double-layer SuperDrive |
| 3 Year Limited Warranty |
Notebook Total Protection Plan -- 3 year part/labor/NBD on-site/3 |
AppleCare Protection Plan for MacBook Pro |
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